These Terms and Conditions ("Terms") govern your access to academy.virtuallybymo.com and your purchase or use of digital products, training, courses, strategy sessions and related services supplied by Virtually By Mo Academy, a division of Virtually By Mo ("the Academy", "we", "us" or "our").
By using the website, placing an order, joining a paid programme or booking a service, you agree to these Terms. If you do not agree, do not purchase or use the relevant product or service.
1. About us
Virtually By Mo Academy provides practical education, digital resources and personalised support for Virtual Assistants and operations professionals. We are based in Lagos, Nigeria. You may contact us at [email protected].
2. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to purchase from the Academy. If you are under 18, a parent or legal guardian must purchase and supervise your use. You are responsible for ensuring that information supplied during checkout, enrolment or booking is complete and accurate.
3. Products and services
We may offer instant digital downloads, templates, guides, self-paced or cohort-based training, live sessions, strategy sessions, waitlists and other educational services. The product page in force at the time of purchase forms part of these Terms, including the description, price, access period and stated inclusions.
We may improve or update non-essential content, lesson order, platform features, dates or facilitators where reasonably necessary, provided the core value of the purchased offer is not materially reduced. Material changes will be communicated where appropriate.
4. Orders, prices and payment
Prices are displayed in the currency shown at checkout. Your bank or payment provider may apply conversion or transaction charges.
You must pay the stated price using an accepted payment method. Access may be withheld until payment is confirmed.
You are responsible for any taxes, duties or charges imposed on you by your jurisdiction unless the checkout states that they are included.
An order is accepted when payment is successfully processed and we send a confirmation or provide access. We may reject or cancel an order affected by an obvious pricing error, suspected fraud, unlawful activity or technical failure and will refund any valid payment received for the cancelled order.
5. Delivery and access
Digital downloads and access instructions are normally delivered electronically to the email address supplied at checkout. You are responsible for using a correct email address and checking spam or promotions folders. If delivery does not arrive within a reasonable period, contact [email protected] with your name and payment reference.
Course or portal access is personal to you. You must keep login credentials confidential and notify us promptly if you suspect unauthorised access. Access periods, where limited, will be stated on the sales page or at checkout.
6. Licence and intellectual property
Unless expressly stated otherwise, all website content, guides, templates, training materials, recordings, graphics, branding and methods are owned by or licensed to Virtually By Mo Academy and are protected by applicable intellectual-property laws.
When you purchase a product, we grant you a limited, non-exclusive, non-transferable, revocable licence to use it for your own personal learning and, where the product expressly permits, within your own business. You may not:
- share, resell, sublicense, reproduce or distribute the product or your login credentials;
- upload materials to a shared drive, membership, marketplace or artificial-intelligence training dataset for use by others;
- copy substantial portions to create a competing product, course, template or service;
- remove copyright, attribution or proprietary notices; or
- record a live session or distribute a recording without written permission.
You retain ownership of original information or materials you submit. You grant us only the rights reasonably required to deliver the product or service, administer the platform and meet legal obligations.
7. Acceptable use and community conduct
You must not misuse the website or learning environment, attempt unauthorised access, introduce malicious code, harass another participant, infringe another person's rights or use the service unlawfully. We may suspend or terminate access for a serious or repeated breach. Where appropriate, we will explain the reason and give you a reasonable opportunity to respond.
8. Strategy sessions and live appointments
Appointment times are shown in the stated time zone. You are responsible for checking the converted time in your location.
You should arrive on time with a working internet connection and suitable device. A late arrival may reduce the available session time.
Rescheduling, cancellations, missed appointments and refunds are governed by the Refund Policy published on the website and incorporated into these Terms.
A strategy session provides education and practical guidance based on the information you share. It does not include implementation, ongoing support or guaranteed results unless expressly stated in writing.
9. Educational and earnings disclaimer
Our products and services are educational. We may share examples, testimonials, client outcomes or past earnings to illustrate possibilities, but they are not promises or guarantees. Your results depend on factors including your effort, experience, market, pricing, decisions and implementation. You remain responsible for your business, career, financial, tax and legal decisions and should obtain professional advice where needed.
10. Testimonials
Testimonials describe individual experiences and may not represent typical results. We will not use your name, image or testimonial in marketing without permission. You may withdraw permission for future use by contacting us, although this will not require us to recall materials already lawfully printed or published where withdrawal is not reasonably practicable.
11. Affiliate and third-party links
Some links may lead to third-party websites, tools or training providers. We may receive a commission if you purchase through an affiliate link, at no additional cost to you. We will disclose material affiliate relationships where appropriate. Third-party products and websites have their own terms and policies, and we are not responsible for their availability, content or performance.
12. Availability and technical issues
We aim to keep the website and learning services available but cannot promise uninterrupted or error-free access. Maintenance, internet failures, platform outages, security issues or events outside our reasonable control may cause disruption. Where a disruption materially prevents access to a paid service, we will take reasonable steps to restore access, extend access, provide an alternative or offer another remedy required by law.
13. Refunds and cancellations
Our Refund Policy explains the rules for digital downloads, training and booked services. Nothing in these Terms or the Refund Policy excludes a refund, repair, replacement, cancellation right or other remedy that cannot lawfully be excluded under applicable consumer-protection law.
14. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, loss of profit, loss of opportunity or business decisions made in reliance on educational content. Where liability cannot be excluded, our total liability arising from a specific paid product or service will not exceed the amount you paid for that product or service, except where the law requires otherwise.
Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of statutory consumer rights, or any liability that cannot legally be limited.
15. Privacy
Our Privacy Policy explains how we collect and use personal information. By using the website or purchasing a service, you acknowledge that you have had an opportunity to read it.
16. Ending access
You may stop using the website at any time. We may suspend or end access where you materially breach these Terms, fail to pay an amount due, compromise platform security or infringe intellectual property. Termination does not affect rights and obligations that arose before termination, including payment, confidentiality and intellectual-property provisions.
17. Events outside reasonable control
Neither party will be responsible for delay or failure caused by events beyond reasonable control, including widespread internet or platform outages, natural disasters, government action, civil disruption or serious illness. The affected party should communicate promptly and take reasonable steps to reduce the impact.
18. Changes to these Terms
We may update these Terms to reflect changes in law, technology or our services. The updated version will be posted with a revised date. Changes will not retrospectively remove material rights attached to a completed purchase without a lawful reason.
19. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, please contact [email protected] first so we can try to resolve it fairly. Nothing in this clause prevents either party from using a competent court, regulator or consumer-protection process available under applicable law. Subject to mandatory consumer rights, Nigerian courts will have jurisdiction.
20. General provisions
If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer your rights under these Terms without written permission. We may transfer our rights as part of a genuine business restructuring or sale, provided your legal rights are not materially reduced. These Terms, the applicable sales page, Privacy Policy and Refund Policy form the agreement for your purchase.
21. Contact
Virtually By Mo Academy
Email: [email protected]
Location: Lagos, Nigeria